Last year BT let you know that they were to stop selling some of their products at the end of March 2019 because of the new European and UK standards. They listened to

your feedback and thanks to the date for the full introduction of the standards moving to the end of BT have decided to make their product changes on this date too.

Redcare Classic, Redcare GSM, Secure Solo, Secure IP and Secure Fire IP will be available until 5:59pm on 30 May 2019. After that they won’t be available to order.

BT have stated that they want to make sure that they are giving their customers the best solutions and products that they possibly can, but some of their older products won’t maintain their previous grade with the new standards. BT are promoting their new Next Generation portfolio as a future-proof solution with something for everyone.

The Ultimate, currently available for pre-order, is the perfect solution for a previous Classic or GSM customer. Ultimate has BT Redcare’s best alarm signalling system yet, with a built-in broadband hub, battery back up in the alarm panel to keep things running in a power cut and it uses a private IP connection and two 4G SIMs to make sure the signal is never compromised.

Got a question for BT? Take a look below and they might have answered it for you already?

Will my customer be able to keep the product they currently have installed?

Yes, any existing customers with a Redcare Classic, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP currently installed will be able to keep these services and it’s grade will stay the same as before.

Classic, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP currently installed will be able to keep these services and it’s grade will stay the same as before.

Which of BT’s current products will be available from the 31 May?

Take a look at the list below for which products will still be available:

Products being removed from sale on the 30 May 2019 at 5:59pm:

• Redcare Classic
• Redcare GSM
• Secure Solo
• Secure IP
• Secure Fire IP

Products available to order after 30 May 2019 at 5:59pm

• Essential
• Advanced
• Advanced Extra
• Ultimate
• Secure 2
• Secure 3
• Secure Fire

What if a new customer wants a new Redcare Classic, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP installed after the 30 May?

These product’s won’t be available after that date. From the 31 May new customers will be able to choose from our other great products where we are sure they’ll be able to find something to suit their needs. From the affordable to the powerful we’ve got something for everyone.

My existing customer wants to replace their current product with one of the products being removed from sale, are they able to do this?

Yes, as some of the technical parts will remain, customers can regrade to a similar product that uses the same kit. Check out the information below to see existing Redcare offerings and their potential product regrade:

Redcare Classic > Redcare GSM

Secure 2, Secure 3 Secure 3 > Secure Solo*

Secure Solo, Secure 2, Secure 3 > Secure IP

Secure Fire > Secure Fire IP

* If Secure Fire is downgraded to Secure Solo, the product will lose its fire accreditation. This could invalidate the customer’s insurance policy.

My customer has a Redcare Classic, Redcare GSM, Secure Solo, Secure IP or Secure Fire IP currently installed, they need some essential maintenance on their system, will the parts I need still be available?

Yes, current customers will still have their systems maintained and monitored as normal.

My customer wants to update their current product to something different, are they able to do this?

The information shows existing Redcare offerings and their potential new product replacements:

Redcare Classic > Advanced, Advanced Extra, Ultimate

Redcare GSM > Advanced, Advanced Extra, Ultimate

Secure Solo > Essential

Secure IP > Advanced, Advanced Extra

Secure Fire IP > Advanced, Advanced Extra

Click here to see more information on the BT Redcare website