“When I started, the cutting edge of remote monitoring was a record player that dialled the 999 service and played a message to the police; things have come along way since then.” The main thing I have learnt over the years is that our industry is a service industry and any companies’ success depends in the main on the quality of service it gives. If you give good service you keep your customers and attract new ones if not you loose them, it’s as simple as that. Right from the start of aim we have strived to provide a quality  personal service and our growth over the last year shows we are achieving it. When you add up all the engineers’ tests, alarms calls, phone calls, amendments to records etc we carry out on behalf of our customers there are many thousands of opportunities for us to get it right and give a good service, however we have the same number where we can get it wrong so there is no place for complacency. Over the coming months we are investing heavily in new systems which will help to ensure we stay ahead and continue to improve an already quality service.

Michael lives in Leeds and enjoys walking in the nearby dales with his wife where the Yorkshire air helps clear his mind and keep him fit for the future years in an exciting industry

When Modern Security Systems merged Group 4 Alarms into its business in 1994 John became responsible for Modern's independent alarm monitoring business. John continued developing this business and was instrumental in the creation of aim.

When not at work John’s hobbies are property renovation and scuba diving.

Starting as an alarm operator with Group 4 in 1978 Mike quickly gained promotion culminating when in 1989 Modern Security Systems acquired Group 4 Alarms, where as shift manager he worked out of their Manchester ARC. In 2000 he joined the aim sales team and with his knowledge and first hand experience of alarm users, police and installers has since become successful in attracting new installers to connect to aim whilst giving support to our long standing partners.

“During my years working inside alarm receiving centres I learnt exactly how important it is to communicate precisely to all parties concerned understanding the requirements of today’s busy installers, especially whilst changes in standards and police policies are underway”.

Mike lives in  Wigan with his wife and three teenage daughters, who keep him busy when not at work or tearing up the fairways.

After leaving University in 1996 Nigel joined Chubb working in their ARC in Leeds and later moving to their sister company in Croydon.

Whilst at Custodian he was the ARC Supervisor before taking on the role as ARC Manager in 2000. Nigel has been involved in many projects over the years and has a good understanding of what the Independent Installers need from an ARC. "Each company has a slightly different way of operating and it is up to us as Account Managers to ensure that we understand our customers needs and to tailor them appropriately".

One of the reasons for joining aim was their focus on the customer, which is based on having an Account Manager who can provide support and assistance.

Nigel lives in Colchester with his wife Claire and enjoys travelling. Before joining aim Nigel spent a year travelling around the world.